Terms of service
We want you to LOVE all your new Threds!!! If the fit is not what you expected, please follow the steps below:
***ALL RETURNS, must be approved for return before actually returning the item. You can retrieve this approval by emailing us the order number and style(s) from that order number you wish to return. Our email address is: thredtherapy@gmail.com. Once approved for return, you may proceed to return the item(s) to us by following the guidelines as instructed below.
***WE ONLY ISSUE STORE CREDIT ON ALL FOR APPROVED RETURNS, NO EXCEPTIONS. As of August 15th, 2019, SHIPPING COSTS ARE NO LONGER REFUNDED with the return of an item.
***Damaged or defective items must be reported within 48 Hours of receiving merchandise. NO EXCEPTIONS! Proof of our brand label attached to the damaged item must be presented in photo as well. If our brand label isn't attached to the product, the item cannot be reported.
- Items being returned for improper fit must be shipped back NO LATER than SEVEN (7) days after receiving the item. As of August 15, 2019, the customer is responsible for the cost of items shipping back to us. You can email or message us on the website for a return label which will be emailed to you at an additional cost determined at time of return, which must be paid before we issue the return label to you. Before returning any items, we must be notified. Our email address is: thredtherapy@gmail.com. Please have your order number and item number ready.
- Items must be returned in original packaging, tags on, unworn, unwashed, and free of odor, free of animal hair, free of stains, and free of any threading snags / tugs / pulls, etc.
- If the items that are returned appear worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond the 7 days return policy, or are on sale, the return will not be accepted. We will contact you to pay for them to ship them back to you or we will donate them to charity after 30 days.
- Once your return is processed, you will receive a store credit onto your account to use on our website as you see fit. Store credit never expires.
- If the item being returned had originally qualified for free shipping, the free shipping will be deducted from the credited amount before processing to your account.
-You may also exchange the merchandise for a different size if we have it available for purchase. This too must be done within 7 days of receiving your item, NO EXCEPTIONS. In the event you wish to exchange sizes, we will happily pay for the new size to ship out to you, but the return shipping for the exchange is the responsibility of the customer.
- Store Credit is issued shortly after the return is received, inspected and meet all the criteria above. Once it is approved for returning, you will then be issued a store credit right away.
- Any discounted or sale items are final sale.
* Please note, we photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.
- Any other questions or concerns, please feel free to email customer care team at thredtherapy@gmail.com.